To serve your customers, you must first know your customers. How do they see you? What are their needs? How can you, as a manager, serve them better and develop long-team relationships with them? This powerful series will show you how. You'll get an advanced class in understanding what your customers really want from your business, developing effective service strategies that deliver what customers want, and monitoring and improving your service consistently.

Includes 24 page workbook

Building a Customer Driven Organization

Audio Tape - Item 20150A